To set up a telephone banking security number or for any other general queries, please call us on:
Lines open 8am-8pm every day
Capital Trust Union Advance customers receive 24/7 customer service
Capital Trust Union Premier customers please call us on:
Premier customers receive 24/7 customer service
Capital Trust Union Voice ID is making telephone banking safer than ever because:
1. Call 08000 852 380
2. Verify yourself using your telephone security number
3. Create your voiceprint saying 'My voice is my password' up to 5 times
4. Use your voice to access your account through telephone banking
The next time you call us, you won’t need a password. You'll just need to repeat that short, simple phrase. And don't worry about remembering it – we’ll remind you what to say.
If you've forgotten your telephone banking security number, you can reset it by calling +15129912665
Capital Trust Union Voice ID is available to UK customers over the age of 18 who are registered for telephone banking.
Like your fingerprint, your voice is unique, which means you can create your own voiceprint. Our Voice ID technology analyses your voice in seconds. It checks over 100 behavioral and physical vocal traits, including the size and shape of your mouth, how fast you talk and how you emphasise words.
Once you’ve created your voiceprint, you'll be able to use your voice to access telephone banking. It also means we can use it to help protect you further against fraud.
Instead of entering two random digits from your telephone banking security number, we'll simply verify that it's you talking by asking you to say a short, simple phrase.
Fraudsters and hackers may be able to steal or guess your security number, but they can't replicate your voice. Voice ID is sensitive enough to detect if someone is impersonating you or playing a recording. It can even recognise your voice if you have a cold or a sore throat.
You won't need to remember your security number. Once you've entered your account or card number, you'll just need your voice to access your account through telephone banking. This should make using telephone banking much easier, particularly if you don't call us often.
Yes. One of our customer service representatives will take you to a phone in a quiet area so you can make the call to set it up.
Voice ID will still work when you are suffering from a general cold or sore throat. In exceptional situations where you have a more severe illness that affects your voice, we'll verify you using a different method.
We may not be able to recognise your voice if the line is bad or it's noisy in the background. If that happens, we'll transfer you to an agent who will verify you by asking you some security questions. Alternatively, you could call us back when you're somewhere less noisy or from a different phone.
It should be possible for you to set up Voice ID if you have a speech impediment. We'll just need to ensure we can get at least three strong recordings of you repeating the pass phrase. However, you may find it easier to continue using your telephone banking security number.
We don't recommend setting up Voice ID if you use a voice box or speech synthesiser since some of these use a standard voice that won’t be unique to you.
Yes, you can set up Voice ID on any account that you have permission to operate.